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Refund Policy

Last updated: January 1, 2026

At MaxerMark AI, customer satisfaction is our priority. Every new subscription comes with a 7-day money-back guarantee — if you're not satisfied within your first 7 days, we'll refund your first payment in full, no questions asked.

1. Money-Back Guarantee Conditions

To be eligible for a refund under our 7-day guarantee:

• The refund request must be submitted within 7 days of your initial subscription payment
• The guarantee applies to your first billing cycle only on a given plan
• You must provide proof of purchase (order confirmation or receipt)
• The reason for the refund request should be clearly stated in your message

2. Monthly Cancellations

Because all plans are billed monthly with no long-term contract, you may cancel your subscription at any time from your account or by contacting support. Cancellation stops future billing but does not retroactively refund the current billing period, except where the 7-day guarantee above applies.

3. How to Request a Refund

To submit a refund request, contact our support team:

• By email: support@maxermarkai.com

Please include in your message:

• Your name and the email address used for your subscription
• The date of your payment and the amount charged
• A brief explanation of your refund request

Once received, our team will review your request and respond within 3 business days. Approved refunds are processed back to your original payment method via Stripe within 5–10 business days.

4. Exclusions

MaxerMark AI reserves the right to decline a refund request in the following cases:

• The request is submitted after the applicable 7-day window
• The request concerns a billing cycle after the first, outside of the money-back guarantee
• The account was used in violation of our Terms of Service
• Fraudulent or abusive refund attempts are detected